Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Business," or "you") and Tredovo ("Tredovo," "we," "us," or "our") governing your access to and use of the Tredovo platform, including all features, services, and content.

By creating an account, clicking "I agree," or using any part of the Tredovo platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, do not use Tredovo.

Note: Tredovo is currently operating as an unincorporated business. These Terms will be updated upon formal entity formation.

2. Description of Service

Tredovo provides an AI-powered SMS customer relationship management platform that enables service businesses to:

• Automatically respond to missed phone calls via SMS using artificial intelligence
• Manage customer leads through a visual pipeline
• Track and manage customer conversations
• Collect and store lead information
• Automate follow-up communications

The platform operates by routing missed calls to a Tredovo-provisioned phone number, triggering AI-generated SMS responses to callers on behalf of your business.

3. Eligibility and Account Registration

You must be at least 18 years old and have the legal capacity to enter into contracts to use Tredovo. By registering, you represent that:

• You are at least 18 years old
• The information you provide during registration is accurate and complete
• You are using Tredovo for legitimate business purposes
• You have the authority to bind your business to these Terms
• Your use of Tredovo will not violate any applicable law or regulation

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at contact@tredovo.com if you suspect unauthorized access.

4. Industry Restrictions and Account Review

Tredovo operates an industry review system to protect the integrity of our platform and ensure compliance with applicable laws. Certain industries are prohibited from using Tredovo. See our Acceptable Use Policy for the complete list of prohibited uses.

If you select "Other" as your industry during onboarding, your account will be subject to manual review by the Tredovo team before SMS features are activated. By selecting "Other" and completing onboarding, you acknowledge:

• SMS services will be suspended pending review
• Tredovo reserves the right to approve or reject your account at its sole discretion
• If rejected, your account will be terminated and any prepaid amounts refunded pro-rata

Misclassification: You certify that your industry selection during onboarding is accurate. Intentionally misclassifying your business to bypass the review system constitutes material breach of these Terms and may result in immediate account termination without refund, and may expose you to legal liability for any damages caused to Tredovo or third parties.

5. TCPA Compliance and SMS Responsibilities

This section is critically important. The Telephone Consumer Protection Act (TCPA) and related regulations impose significant legal obligations on businesses that send SMS messages. You are solely responsible for ensuring your use of Tredovo complies with all applicable federal, state, and local laws governing SMS communications.

5.1 Your Obligations

By using Tredovo's SMS features, you represent, warrant, and agree that:

• Consent: You have a lawful basis for contacting each recipient. Using Tredovo's missed-call-triggered SMS relies on the implicit consent established by the recipient initiating a call to your business. You will not use Tredovo to contact individuals who have not called or otherwise consented to receive SMS from your business.
• Identification: All first messages sent through Tredovo will identify your business by name, as required by TCPA and CTIA guidelines. You will not alter your opening message to remove business identification.
• Opt-out compliance: You will honor all opt-out requests immediately. Tredovo automatically processes STOP requests, but you are ultimately responsible for ensuring opted-out numbers are not re-contacted.
• Quiet hours: You will not send messages before 8:00 AM or after 9:00 PM in the recipient's local time zone. Tredovo enforces this automatically, but you are responsible for configuring your timezone correctly.
• Content: All messages sent through Tredovo will be truthful, accurate, and not misleading. You will not use Tredovo to send deceptive, harassing, or illegal messages.
• Do Not Call Registry: You will not use Tredovo to contact numbers on the National Do Not Call Registry for unsolicited marketing purposes.

5.2 Tredovo's Role

Tredovo provides technical tools that facilitate SMS communications. Tredovo is not the sender of SMS messages — you are. Tredovo acts as a technology service provider and conduit. While we implement compliance features (quiet hours enforcement, STOP processing, required disclosures in message templates), we cannot guarantee that your use of the platform will be fully compliant with all applicable laws in all jurisdictions.

5.3 Indemnification for TCPA Violations

You agree to indemnify, defend, and hold harmless Tredovo and its officers, directors, employees, agents, and successors from any claims, damages, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Any violation of the TCPA, CAN-SPAM Act, state telemarketing laws, or other applicable regulations by you or your use of the platform
• Any claims by recipients of SMS messages sent through your Tredovo account
• Your failure to obtain proper consent before sending messages
• Your failure to honor opt-out requests
• Any misrepresentation in the content of messages sent through your account

6. Subscription Plans and Billing

6.1 Plans and Pricing

Tredovo offers multiple subscription tiers as described on our pricing page. Prices are in US dollars and subject to change with 30 days notice.

6.2 Free Plan

The Free plan is provided at no charge and includes limited features. Tredovo reserves the right to modify or discontinue the Free plan at any time with 30 days notice.

6.3 Paid Subscriptions

• Paid subscriptions are billed monthly or annually in advance
• Subscriptions automatically renew unless cancelled before the renewal date
• You authorize Tredovo to charge your payment method on file for all applicable fees
• All fees are non-refundable except as expressly stated in these Terms or required by law

6.4 Cancellation

You may cancel your subscription at any time through your account settings or by emailing contact@tredovo.com. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date. No partial refunds are provided for unused portions of a billing period.

6.5 Failed Payments

If payment fails, we will attempt to process your payment up to three times over seven days. If payment cannot be collected, your account may be downgraded to the Free plan or suspended. You remain responsible for all outstanding amounts.

7. Intellectual Property

Tredovo and its licensors own all rights in the Tredovo platform, including software, design, trademarks, and documentation. These Terms do not grant you any ownership rights in the platform.

You retain ownership of your business data, customer data, and content you create using Tredovo. You grant Tredovo a limited license to use your data to provide the service.

8. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the service, and to use such information only to perform obligations or exercise rights under these Terms.

9. Warranty Disclaimer

THE TREDOVO PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

TREDOVO DOES NOT WARRANT THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS, THAT AI-GENERATED MESSAGES WILL BE ACCURATE OR APPROPRIATE, THAT THE PLATFORM WILL BE AVAILABLE AT ANY PARTICULAR TIME, OR THAT YOUR USE OF THE PLATFORM WILL COMPLY WITH APPLICABLE LAW.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TREDOVO'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO TREDOVO IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

IN NO EVENT SHALL TREDOVO BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR TCPA VIOLATIONS RESULTING FROM YOUR USE OF THE PLATFORM.

Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, liability is limited to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless Tredovo and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including attorneys' fees, arising out of or in any way connected with:

• Your access to or use of Tredovo
• Your violation of these Terms
• Your violation of any applicable law, including TCPA violations
• Your violation of any third-party rights
• Any content you transmit through the platform
• Your misclassification of your business industry

12. Dispute Resolution and Arbitration

Any dispute arising out of or relating to these Terms or the Tredovo service shall be resolved through binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court. You waive any right to a jury trial and to participate in class action lawsuits.

Before initiating arbitration, the parties agree to attempt good-faith negotiation for 30 days. To initiate this process, send written notice to contact@tredovo.com.

Small claims court actions where the amount in dispute does not exceed $10,000 are exempt from this arbitration provision.

13. Governing Law

These Terms are governed by the laws of the United States. Upon formal entity formation, governing law will be updated to reflect the state of incorporation. Federal law, including the TCPA and CAN-SPAM Act, applies to all SMS communications.

14. Termination

Either party may terminate these Terms at any time. Tredovo may suspend or terminate your account immediately and without notice for:

• Violation of these Terms or the Acceptable Use Policy
• TCPA violations or complaints
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Actions that harm Tredovo, other users, or third parties

Upon termination, your right to use the platform ceases immediately. Provisions that by their nature should survive termination will survive, including Sections 5.3, 9, 10, 11, 12, and 13.

15. Modifications to Terms

We may modify these Terms at any time. Material changes will be communicated via email or prominent notice in the platform at least 30 days before taking effect. Continued use of Tredovo after changes constitutes acceptance.

16. Contact

For questions about these Terms, contact contact@tredovo.com.